Privacy Policy

1. Information We Collect

1.1 Information You Provide

We collect personal information that you voluntarily provide, which may include, but is not limited to:

• Full name
• Date of birth
• Email address
• Mailing address
• Phone number
• Marital status and immigration details
• Supporting documents (e.g., passports, certificates, forms)
• Information submitted in questionnaires or forms
• Comments or communication via email

1.2 Information Collected Automatically

When you interact with our Services, we may automatically collect:

• IP address
• Browser type
• Device identifiers
• Date, time, and duration of visits
• User behavior (clicks, scrolling, pages viewed)

We use tools such as cookies, web beacons, and session recording to analyze user behavior and improve our platform’s functionality.

2. How We Use Your Information

The information we collect is used solely to provide you with better service and support in your immigration processes. Specifically, it helps us:

• Assist you in accurately completing immigration-related forms while ensuring your information is properly handled.
• Provide secure access to your personal account and offer customized support when you have questions or need help.
• Send you important updates, notifications, and reminders related to your case status and changes in our services.
• Continuously improve the functionality, usability, and efficiency of our Services to enhance your user experience.
• Ensure the security of our systems, protect your personal data from unauthorized access, and prevent fraud or harmful activities.

We want to make it clear that under no circumstances do we use your personal information for advertising purposes, nor do we sell or rent your data to third parties.

Your privacy and trust are essential to us, and your information is used only for the purposes outlined above.

3. Use of Technology

We may employ technologies and tools that automatically collect information when you use our Website and Services. These tools allow us to:

• Enhance your experience by making our platform faster, more intuitive, and tailored to your preferences.
• Evaluate the performance of our Services and identify areas for improvement.
• Remember your settings and preferences to streamline your interactions.

You can manage or limit the use of these technologies through your browser or device settings. However, disabling them may affect how certain parts of the Website function or impact your user experience.

4. Information Disclosure

At ImmigraXpert LLC, we do not sell or share your personal information for marketing or commercial purposes. However, we may share your data under the following specific and strictly controlled circumstances:

• With trusted third-party service providers who assist us in delivering our Services, such as cloud storage providers, form processors, or technical support teams. These providers only access your data to fulfill their duties and are obligated to protect it according to our instructions.
• When required by law, including in response to subpoenas, court orders, or legal or governmental authorities.
• To protect our rights, security, or property, or that of our users or others. This includes preventing fraud, abuse, or illegal activity that could affect our platform or its users.

In all other cases, your personal information remains strictly confidential and is not shared for commercial, advertising, or promotional use.

5. Children’s Privacy

Our Services are intended solely for individuals aged 18 and older. We do not knowingly collect or process personal data from minors without consent.

If personal information of a child under 18 is needed to complete immigration forms, such data will only be collected, used, and stored with the prior, explicit, and verifiable consent of the parent or legal guardian. This data will be used strictly for assisting with form preparation and will not be used for any other purpose or shared with third parties.

We are committed to protecting children's privacy and complying with all applicable laws and regulations regarding child data protection.

6. Your Rights and Choices

You have the following rights and options regarding your personal information:

• Access the personal data we’ve collected about you.
• Request corrections if any of your personal information is incorrect, incomplete, or outdated.
• Request deletion of your personal data, where legally permissible.
• Unsubscribe from our promotional communications by following the “unsubscribe” links in our emails or by contacting us directly.
• Manage cookies and tracking technologies through your web browser settings to control data collection.

To exercise any of these rights or for any inquiries related to your data, contact us at: privacy@immigraxpert.com. We will respond within 30 calendar days unless otherwise required by applicable law. If we cannot fulfill your request, we will provide a clear explanation and available options.

7. Data Security

At ImmigraXpert LLC, we take your data protection seriously. We implement reasonable and up-to-date technical, administrative, and organizational measures to protect your data from unauthorized access, loss, misuse, alteration, or unlawful disclosure. These measures include encryption protocols, firewalls, access controls, activity monitoring, and physical and digital safeguards.

However, no data transmission or storage system is 100% secure. Risks such as cyberattacks, system failures, software vulnerabilities, or uncontrollable events (e.g., natural disasters or third-party service outages) may still occur.

For this reason, we cannot guarantee absolute security. Using our Services and transmitting any data is at your own risk. We recommend taking additional precautions such as not sharing login credentials and keeping your devices up to date.

If you believe your personal data may have been compromised or if you detect suspicious activity, contact us immediately at privacy@immigraxpert.com so we can respond appropriately.

8. Third-Party Links

Our Website may include links to third-party websites that are not operated or controlled by ImmigraXpert LLC. These links are provided for your convenience or reference.

Please note:

• We are not responsible for the privacy practices, policies, terms, security, or content of any third-party website.
• Once you leave our Website, any data you provide is governed by the third party’s policies, not ours.
• We recommend reviewing the privacy policies of those external sites before sharing any personal data or engaging with their services.
• ImmigraXpert does not guarantee or endorse the accuracy, legality, or reliability of the content or services offered on those external websites.

9. Changes to this Policy

ImmigraXpert LLC reserves the right to modify this Privacy Policy at any time. We may periodically update it to reflect changes in our practices, applicable law, or our Services.

If substantial changes are made, we will notify you prominently through one or more of the following methods:

• A notice on our Website,
• An email sent to the address you registered with us,
• A message within the platform where you access our Services.

It is your responsibility to review this Privacy Policy periodically. Continued use of our Services after an update constitutes your express acceptance of the changes.

If you disagree with any changes, you must stop using our Services. You may also request to delete your account or personal data.

10. Contact Information

If you have questions, concerns, or wish to exercise your rights regarding this Privacy Policy or the handling of your personal data, please contact us. We are available to assist you and will respond promptly within the timelines required by law.

You can reach us at:
ImmigraXpert LLC
Email: privacy@immigraxpert.com

You may also contact us to:

• Request access, correction, or deletion of your data,
• Withdraw your consent,
• File a complaint regarding the privacy of your information.